The National Disability Service Providers Benchmarking Survey

AbleInsight has been appointed by the National Disability Insurance Agency (the ‘Agency’) to independently manage the National Disability Service Providers Benchmarking Survey (the ‘Survey’). The Survey is supported by the Agency, National Disability Services (NDS) and Mental Health  Australia (MHA). Representatives of all three organisations are members of an Expert Advisory Group that has been formed to oversee the operation of the Survey.  For more details, see the Joint Statement of the Agency, NDS, and MHA

Creation of a benchmarking database, on the services provided and costs incurred by providers, will support the strengthening of the disability services sector, enabling service providers to compare their costs with those of other similar services and assist them to operate as part of a vibrant and responsive market for disability supports, shaped by choice and control by participants.

AbleInsight will establish a benchmarking function that will expand the availability of valuable information to the disability services sector, and in particular to providers.  AbleInsight will be producing benchmarking reports that will be made available at no cost to participating providers as well as providing aggregate level de-identified information to the Agency so it can monitor the development of the market.  As the longitudinal data set grows, the value of benchmarking function will build. 

Any data provided to AbleInsight will be securely held, and not released to any other party, including the Agency, in a way that would enable identification of the source (you can read the Data Usage Terms here).  The contractual agreement between the Agency and AbleInsight clearly states that the Survey Manager “is solely responsible for the use, management and control of the survey data in its possession or control”.

In future, the Survey is likely to cover services delivered in all NDIS support categories.  However a phased approach is being implemented, with each year building on the learnings from the previous year.  In the first year, the focus is on the three NDIS support categories on which the majority of Scheme funding is spent covering:

  • assistance with daily living
  • assistance with social and community participation
  • supported independent living

While this is the initial focus, the Survey Manager will endeavour to manage the complexities of collecting financial and other metrics for providers delivering NDIS services in other support categories. In time, the intention is to broaden data collection in order to link financial and other inputs with participant outcomes where possible.

More details are contained in Fact Sheet 1 here.