Free, confidential, and insightful: the benchmarking survey giving disability service providers vital intelligence and a competitive edge

Are you a disability service organisation and struggling to keep up with the changing NDIS landscape? You are not alone.

The good news is, help is here. The AbleInsight benchmarking survey, which launched last year is open again. The survey is designed to support a more informed transition to the new NDIS arrangements. By submitting operational and financial data, providers can track their position in comparison to their competitors.

Across the industry, there are so many of us struggling to adapt to the new NDIS market-driven business model while keeping our core missions at the heart of what we do, says Sue Horsnell, CEO of NDIS-registered Hills Community Options in South Australia.

Sue is one of many Executives who took part in the inaugural 2017 AbleInsight benchmarking survey.

The survey and benchmarking results helped us gain some clarity around our finances and see opportunities for strategic change in the future. We will definitely be taking part again this year and every year from now on.

The 2018 survey is now open to all NDIS-registered providers. Here is everything you need to know.

Independent and confidential

AbleInsight has been appointed by the National Disability Insurance Agency (NDIA) to independently manage the National Disability Service Providers Benchmarking Survey. The survey and resulting benchmarking report is completely free and open to all NDIS-registered providers that provided services in any or all of the following three categories in 2016/2017:

  • assistance with daily living
  • assistance with social and community participation
  • supported independent living

Organisations that take part are surveyed on key financial and operational measures. This data is uses to produce a customised provider-specific benchmarking report and a publicly available sector summary benchmarking report. The provider-specific benchmarking report, which is returned to participants, provides them with valuable information about their performance relative to the broader NDIS market and to peer providers.

All organisation’s data is held securely by AbleInsight. It is not, at any stage, provided to any other party including government agencies such as NDIA.

Assistance in participation, and individual organisation reports

There are two components to the benchmarking survey. First, providers complete survey questions regarding 2016/2017 financial, workforce and operational data. To assist you in collating and understanding your data AbleInsight can provide access to financial and disability sector expertise.

Second, once the survey is completed, responses are processed by AbleInsight’s data analysts. Participants receive a benchmarking report based on their unique circumstances, containing valuable information about how their services are performing in the NDIS market.

Aside from an organisation’s time commitment in providing the data, the benchmarking survey and report is completely free of charge.

Sue Horsnell says it was a worthwhile process:

Collecting the information required for the survey does take some time and I know some providers question whether they have the time or resources, however, I saw it as a critical investment now that will have a myriad of longer term benefits. We also had a very planned approach to completing the survey and we spread the load across different departments,

Insights that can be actioned immediately

In addition to helping organisations understand how they are performing compared to other providers, organisations gain key financial data that is invaluable in helping build a sustainable financial business model.

The primary goal of accessing this benchmarking intelligence is to help manage transition to the NDIS. The benchmarking report provides vital de-identified information about organisations market capacity and operating efficiencies. It is crucial in helping inform future, evidence-based business decisions.

Sue Horsnell saw an immediate correlation between the benchmarking report and positive changes for her organisation.

The results highlighted we were miscalculating our overheads. We were able to reduce our overheads straight away. This is just one positive impact that occurred as a direct result of the survey, she said.

Want to take part? The 2018 Benchmarking Survey is now open.