AbleInsight’s Sector Summary Report from Collection 2 (C2) of the National Disability Services Providers’ Benchmarking Survey highlights important trends as providers’ transition to the NDIS. 77 disability service providers from all around Australia participated in the C2 Survey for data relating to 2016/17, building on the 48 providers that participated in the Collection 1 (C1) Survey for data relating to 2015/16. For both years, the participating providers offered assistance with Daily Living and Community Participation (DL&CP) and/or Supported Independent Living (SIL) services.
Key insights into NDIS transition obtained from comparing the C1 (2015/16) to C2 (2016/17) results include:
- Cost and employment type mix for Support workers
Casual staff comprise a greater proportion of disability provider’s Support Worker workforce up by 12 percentage points from 24% to 36% for DL+CP providers and by 6 percentage points from 22% to 28% for SIL providers. This change in the mix of Support Worker employment type, as well as natural wage increases, resulted in the average hourly base labour cost (direct salary) increasing by 5.2% from $27.65 to $29.10 for DL+CP providers and by 4.5% from $28.29 to $29.56 for SIL providers.
- Span of control and hours worked by Line Managers
Line Manager span-of-control calculated using headcount was measured as 11.4 Support Workers to 1 Line Manager in C2, an increase of 20% from 9.5 to 1 in C1 for DL+CP providers. For SIL providers, a headcount ratio of 10.5 Support Workers to 1 Line Manager was measured in C2, an increase of 7% from 9.8 to 1 in C1. These changes are reflected in the fact that, on average, Line Managers worked an extra 11.6 hours per fortnight in 2016/17 than in 2015/16 (64.8 hours for C2 up from 53.2 hours in C1) in DL+CP providers and an extra 15.2 hours per fortnight in 2016/17 than in 2015/16 (62.3 hours for C2 up from 47.1 hours in C1) for SIL providers.
- Service types provided to clients
The Survey also offers insights into the types of services being received by clients (including NDIS participants) of DL+CP providers. The average number of clients per provider for Individual services was considerably reduced by 43% from 67.2 in C1 to 38.4 in C2 for in centre services, and by 40% from 51.5 to 31.1 for in community services. In contrast, the average number of clients for Group services increased by 64% from 46.5 in C1 to 76.2 in C2 for in community services and by 40% from 43.5 to 61.1 for in home services. These changes suggest that clients are using the choice and control arrangements in the NDIS to express a preference for group services.
Many more insights into the way in which service providers are changing, as they transition into the market place environment created by the NDIS can be found in the publicly available Sector Summary Report, independently produced by AbleInsight (see https://www.surveymanager.ableinsight.com.au/media/).
Please contact Therese Flood at AbleInsight if you have any questions:
P: 02 9264 6050 E: firstname.lastname@example.org
Collection 3 (C3) for the Survey is now open. It covers data for the 2017/18 financial year and includes Therapy Services (TS) as a third service category. There is no charge for providers to participate. The more providers that contribute data, the greater the depth and value of the insights generated. Providers are assured that the contributed data is confidential to the independent Survey Manager and not released in a way that would compromise privacy.