Benchmarking for the disability sector

AbleInsight has been appointed by the National Disability Insurance Agency (NDIA) to independently manage the National Disability Service Providers Benchmarking Survey (the ‘Survey’). The Survey is supported by the NDIA, National Disability Services (NDS) and Mental Health  Australia (MHA). Representatives of all three organisations are members of an Expert Advisory Group that has been formed to oversee the operation of the Survey.  For more details, see the Joint Statement of the NDIA, NDS, and MHA


AbleInsight's  Benchmarking Survey

As the appointed Independent Survey Manager, AbleInsight has established a benchmarking function that will expand the availability of valuable information to the disability services sector, and in particular to Providers.  Creation of a benchmarking database, on the services provided and costs incurred by providers, will support the strengthening of the disability services sector, enabling service providers to compare their costs with those of other similar services and assist them to operate as part of a vibrant and responsive market for disability supports, shaped by choice and control by participants.

Participating in the Benchmarking Survey is FREE of charge to Disability Service Providers across Australia.

Data provided to AbleInsight is securely held, and not released to any other party, including the NDIA, in a way that would enable identification of the source.  AbleInsight produces benchmarking reports that are made available at no cost to participating Providers.

The Survey is being implemented in a phased approach with each year building on the learnings from the previous year.  For Collection 1 and 2 the focus is on the three NDIS support categories on which the majority of Scheme funding is spent covering:

  • assistance with daily living
  • assistance with social and community participation
  • supported independent living

While this is the initial focus, the Survey Manager will endeavour to manage the complexities of collecting financial and other metrics for Providers delivering NDIS services in other support categories. In time, the intention is to broaden data collection in order to link financial and other inputs with participant outcomes where possible.